Our return policy lasts 30 days. If 30 days have gone by since you received your product, we cannot offer you a refund or exchange. We will refund the original purchase price minus all shipping costs to and from your location, as well as a restocking fee up to 25% of the original purchase price, depending on the manufacturer. You will be responsible for return shipping to us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, sealable condition and have all the original manuals, warranty cards and accessories. We don't give refunds to Gift Cards.
If your order is cancelled prior to your package being shipped by our warehouse you may be eligible to be issued a full refund. (Less 3% payment processing charge). If your order is cancelled after your order is shipped it will be handled as a return.
For the following brands, there is no returns allowed, all sales are final:
All products are covered by a 30 day warranty period, unless stated differently on the product page. Most products are covered by much longer warranties, depending on the manufacturer.
Although we offer free shipping, please remember that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the actual cost of return shipping will be deducted from your refund. This also applies for items, that are marked with "free shipping". You will be provided with a copy of the shipping invoice as a proof for the deducted shipping cost. Please use a trackable shipping service for all returns.
Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges. Credits will be issued to the credit card used for the original purchase.
If you haven’t received a refund yet, first check your bank account again, contact your credit card company and contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
IMPORTANT: Cave & Co is dedicated to providing high quality images and measurements to assist you in choosing your products. But, image quality may vary depending on your monitor color settings. At times, measurements are rounded off, and occasionally vary slightly from the description. You may contact us via email or phone for precise colors and dimensions of our products.
We only replace items if they are defective or damaged. If you need to exchange anything, send us an email at email@example.com
All deliveries refused by customers will be subject to the same terms and conditions of our return policy. We want the best buying experience for our customers and we ask that you please accept the package and contact our customer service centre so we may address any concerns that you may have.
Please check the packaging of your item(s) prior to signing for delivery. If you notice any damage or missing parts, notify us immediately. We will make an effort to help you obtain the necessary replacements ASAP without extra cost.
Cave & Co and its manufacturers/suppliers reserve the right to first fix your product with a replacement part. Most transit damage can be fixed with a simple replacement part.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If we made an error and it cannot be remedied, we will arrange the return of the item to us.