Shipping

ORDER CONFIRMATION: 

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. Large items being shipped by freight will require some coordination. Orders are typically delivered within 2 weeks. Please consult tracking numbers for up to date information.

ORDER SHIPMENT:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at hello@caveandco.com

DAMAGES:

Please note that damages related to your shipment sometimes do occur. If an item arrives damaged, please follow below directions and contact us immediately. We apologize in advance if this does happen. Please notify us immediately if you see any damage. It is very important to inspect the carton for any potential damage that may have occurred while in transit. It is normal for the packaging to show some wear. Open each package. If there is any damage to the merchandise, write the description of the damage on the freight bill and then inspect the inside before the driver leaves the premises. Do not refuse any shipments. PLEASE KEEP ALL PIECES AND NOTATE ON THE DOCUMENTS. REMEMBER, YOUR SIGNATURE MEANS YOU ARE SIGNING YOUR APPROVAL OF THE MERCHANDISE CONDITION.

If there is any noticeable damage to the package (i.e. forklift holes in the box or pieces falling out of the box or crate broke off or lose tape on the box), please make note of the damage on the delivery receipt prior to signing for the product and take PICTURES of the EXTERIOR and ITEM damages.

This will help us when filing an insurance claim in case there is damage. Please Email us (reply to your Original order receipt) within 3 days of delivery if you have a damaged Item with detailed photos (exterior box) and description. Insurance claims have to be filed within 5 business (M-F) days of delivery or it will expire.
      • Please contact us via Email (hello@caveandco.com) immediately in this situation.
      • Customer will not be responsible for payment of shipping item back to us or any other fees associated with a damage return
      • Any refunds will be processed once claims have been settled with the shipper. Claims can take up to 60 days to get finalized.

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